Recently one of our customer’s friends was looking out to buy a chocolate cake for their wedding anniversary at Patna. Finally he had placed an order with a well known bakery brand without taking his friends (Chococherri’s customer) suggestion. But on the function day all were disappointed after cutting the cake. They got cheated by the bakery only the outer layer was glazed but inside they have used old sponge. When they checked with the bakery person they did not get a proper respond and the answer which they gave was so rude. This shows how these small business owners cheat their customers and does not even have the curtsy to apologies for what they have given. And they create their own term and conditions.
Today people are moving from traditional sweets based celebration to cake, pastry, dessert and chocolate where new companies and brands started coming into the picture. Some are really doing well while many are just trying to make money by offering sub standard products.
Some time back our team went into the market to check weather all bakeries uses the right ingredients in their products. Ex. Fruit filling cake with real fruit/filling is not available with leading bakery when we insisted they were ready to make but asking for a very high price.
We Chococherri.com have set the system and business where only quality products and service is available because we are into the digital world and our channel of business is open where customer can write their dissatisfaction publically.
Today we stand 1st in the quality checking with three levels and also with customer after having the products this show our seriousness about quality. We use all premium ingredients start Topping, Chocolate, Cake Premix fruit filling. If anyone is not happy with our quality/service we will make sure that the product is changed or reimburse the amount.
So give a try ….we will make sure you will have a great experience….